The Bank of the Philippine Islands (BPI) announced on Monday afternoon that its mobile application is temporarily unavailable. In an advisory posted at 12:03 p.m. on November 11, the Ayala-led bank assured customers that they could still carry out transactions through other available channels, such as internet banking, physical branches, and the VYBE app.
While BPI did not provide specific details regarding the cause of the disruption, it confirmed that its technical team is actively working to restore service as quickly as possible.
In the meantime, clients can continue performing various banking activities using internet browsers for services like bills payments and fund transfers. The VYBE app remains fully functional for transferring funds and redeeming rewards. Customers with other banking needs can also visit any of BPI’s branches for assistance.
This service interruption comes on the heels of BPI's strong financial performance, as the bank reported a record-high net income of P17.4 billion for the third quarter of 2024. Year-to-date earnings have surged by 24.3% year-on-year, reaching P48 billion, while revenues for the first nine months of the year grew by 24.7% to P125.8 billion.
BPI customers are advised to monitor the bank’s official channels for updates on the restoration of mobile app services.